Shipping & Delivery

• Flat £95.00 UK delivery on every order, regardless of size or value.
• Flat £299.00 international delivery outside the UK — real freight for large furniture costs meaningfully more once it leaves the country, so this reflects that rather than an arbitrary markup.

Whichever applies to you is shown automatically, in your own currency, wherever a price appears on this site — you don't need to work it out yourself.

Large and heavy items such as dining sets, sofas and sideboards are delivered on a pallet or by a two-person carrier to ground level only. Where that applies, the product page says so. Please make sure someone is available to receive the delivery, and check your access route before ordering.

We ship worldwide. Get in touch before ordering if you have a remote address or want to check delivery to your area.

Standard delivery is to the ground floor of your property, or the nearest point a delivery vehicle can safely access. Carrying furniture up stairs is not included as standard — check the product page for weight and dimensions before ordering if this matters to you.

Every piece is made to order, so delivery has two stages: production, which begins shortly after your order is confirmed, and transit to you. We will give you an estimated timeframe when your order is confirmed.

These estimates are given in good faith but are not guaranteed.

Estimated production time, from the day your order is confirmed until the piece is ready to leave the workshop:

Production time is added to the transit time below. These estimates are given in good faith but are not guaranteed.

Estimated standard sea transit times after dispatch:

These estimates are given in good faith but are not guaranteed.

Large furniture is usually delivered by freight, pallet or two-person carrier. Please note:

• The carrier will normally contact you to arrange a delivery appointment.
• Someone must be available to receive and inspect the delivery.
• Delivery is made to the front door, kerbside or ground-floor entrance unless we have agreed otherwise in advance.
• If you need delivery beyond the ground floor, ask us before you order and we will tell you whether it is possible and what it would cost.

If delivery cannot be arranged or accepted, you may be charged storage fees and the cost of return shipping or re-delivery.

Orders delivered outside the UK may be subject to import duties, VAT, handling fees or other local taxes charged by the destination country.

Unless we have told you otherwise at checkout, these charges are not included in the price. They are the customer's responsibility and are outside Beratto Decor's control.

We recommend contacting your local customs office about import requirements before you place an order.

Please inspect your delivery when it arrives. If the packaging shows visible signs of damage:

• Note the damage on the delivery receipt before signing.
• Take photographs of the packaging and the product.
• Contact us within 48 hours at info@berattodecor.com.

Reporting damage after 48 hours may affect our ability to process a claim with the carrier. See our returns policy for what we will do.

We work to meet every estimated delivery date, but delays can occur because of:

• Customs inspections
• Port congestion
• Weather conditions
• Transportation disruptions
• Public holidays
• Carrier delays
• Wider supply chain interruptions

Beratto Decor is not liable for delays caused by circumstances beyond our reasonable control. Delivery timeframes are estimates, not guaranteed delivery dates.

We provide tracking information once it is available from the carrier. Please note:

• Freight shipments may not show tracking updates for the first few days after dispatch.
• International shipments may show gaps in tracking while they clear customs.
• Tracking updates depend on the carrier's own scanning procedures.

Customers are responsible for giving us an accurate delivery address and contact details. If an incorrect address is supplied:

• Additional shipping fees may apply.
• Delivery may be delayed.
• Returned shipments may incur return shipping and re-delivery charges.

Beratto Decor is not responsible for orders that are delayed or lost because of incorrect information supplied by the customer.

If the carrier confirms that a package has been lost in transit, we will help to open an investigation and, where appropriate, arrange a replacement shipment.

Claims for lost packages must be reported within 7 days of the last tracking update.

Questions about delivery? Email info@berattodecor.com.